• Development and implementation of B2C and B2B marketing strategies of the company on the Ukrainian market. Expanding corporate portfolio (B2B) • Development and promotion of the entire specter of E-Services on the local market. • Corporate Loyalty program coordination. • Expanding and developing usage of new company’s products and services, promoting and communicating them to customers.

•Telephone reservations and sales in the Reservation/Sales Call Centre. •Direct airline tickets sales at the ticketing counter •Customer Care (providing a wide range of services to the passengers: pre- and post-sales customer care, loyalty programme consultations, claims treatment) Experience in working in a multi-national environment, work under pressure and within strict time-limits, handling stressful situations, financial processing (accountability, cash procedures, refunds and compensations). Gained the ability to provide first class service to the clients. Constantly reached 100% of personal and team targets.

•Oral subsequent French-Russian translation •General manager assistance (schedule planning, organizing business trips and business meetings, financial reports handling) •Minimal functions of a local market manager: implementation of the company activities on the local market (establishment of a representative sales office, developing marketing strategies) •Participation in the Kiev Jewellery Exposition (Kiev, Ukraine, November 2007) in the function of sales team supervisor (successfully lead the team to achieve the profit targets set). •Participation in the “Éclat de Mode” exhibition (Paris, France, February 2009) as a member of the sales team (successful negotiations with potential customers, 6 new sales orders signed).

Institute of Philolgy/Arabic laguage and literature, Master's Degree (Translator/Interpreter of Arabic and English; Teacher and Researcher of Arabic, English and French)

Institute of Philolgy/Arabic laguage and literature, Bachelor's Degree (Translator/Interpreter of Arabic and English; Teacher and Researcher of Arabic, English and French)

Air France, -

Alliance Française, Certificate of Proficiency in French DALF C1 (69)

Arabic Teaching Institute for Non-Arabic Speakers, Damascus, SAR, Certificate of Proficiency in Arabic