Internal (Processes, Products, Regulatory): - Maintain contact with Head of IT and serve as liaison between the technical team and users. - Provide support for All Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, SharePoint, etc.), including upgrades, installation, troubleshooting and Maintenance. - Administrating, maintaining, and providing technical support to "Human Resources, Fixed Assets, Stores, Queuing and Electronic Archiving Systems". - Managing, Administrating, maintaining, and providing technical support to "Backup System". - Install components; analyze problems; diagnose and repair systems. - Standardize practices and procedures based on a software development methodology. - Select appropriate software tools by balancing business needs and costs. - Provide Severs Computing Support for hardware and software. - Perform pro-active maintenance on all Domain computing equipments. - Serve as a site representative to the Disaster Recovery committee and participate in periodic DR testing. - Provide assistance to corporate MIS, and other personnel as required. - Create and generate all required system documentation. - Administer Domain Services, Active Directory on Server, SQL Servers, IIS Servers and Terminal Servers. - Perform remote diagnosis and resolution of customer software issues. In addition to my regular duties I am assigned to perform the following: - Supervising the IT technical support team. - Managing Communication and Network with Internet Service Providers (ISPs). - Ensure the compliance with procedures and policies of the bank in regard of the IT Department. Such as; daily back up and the inventory management. - Preparing estimated annual budget reports for IT Department based on actual costs incurred and Submitting the reports to the Financial Controller Department for further action. - Project management including: a- bidding exercise and initiating of contracts for various purchases such as Systems, UPSs, ATMs and all other goods/services required by the IT Department, And b- follows up with the vendors to ensure delivery of the goods/services as per the contract terms. - As a Help-Desk supervisor I ensure that a- all requests received are assigned to the proper IT assistant, b- cases are closed within the standard time limitation of the bank, and c- assessing the need and justification of each SR (System Request) related to the modification or adding of a New function/access in relation to the server, database and software. - Act as a member in the panel for recruiting and interviewing new candidates for the IT Department.

- Planning, administrating, maintaining, implementing and providing technical support for Networks, Network Equipments (Switches, ADSL Router, Wireless Access Point, Storage systems and Cables) Servers, PCs and Laptops. - Planning, installing and configuring Domain Controller and Network Services. - Planning, administrating and configuring Active Directory, Group Policy, DNS, DHCP, Exchange System ..etc. - Preparing reports on technical specifications for all technical Equipments. - Creating, following, managing and content updating of websites. - Making backup and image for all Operation Systems on PCs and Data. - Auditing the performance of Networks, PCs and Technical Equipments. - Configuring internet connection and wireless network connection for users. - Installing and Troubleshooting Operation Systems (Windows Server 2003, 2008, 2012, 2016 and Windows 98, Me, 2000, XP32-64Bit, Vista32-64Bit, 7 32-64Bit and 8 32-64Bit). - Installing 3D Max, V-ray, AutoCAD, Photoshop, Antivirus, Support tools for these programs. - Trading with PCs, Servers, Laptops, End-user Devices, Tools and IT & ICT equipments.

- Work with the choirs General Manager to develop and prepare all administrative documentations Such as CVs, forms, videos and promotions to press, media and public audience. - Analyzing and developing the choirs' database system and updating and auditing the current database. - Creating and updating the choirs' websites and other related internet subjects. - Assisting with season planning. - Setting and evaluating the choirs' policies and procedures. - Working on the choir administrative and HR issues such as organizational chart, jobs descriptions …etc.

- Administrating, maintaining, and Technical support of Networks, Network Equipments (Switches, ADSL Router, Wireless Access Points, and Cables), Servers, PCs and Laptops. - Administrating and configuring Active Directory, Group Policy, DNS, DHCP and MS Exchange System. - Configuring Internet connection and wireless network connection for users. - Installing, Troubleshooting Operation Systems (Windows 2000, XP, 2003, Vista, 7). - Installing SPSS, GIS, MS Office, MS Project and MS Visio. - Creating a work plan of new missions by using MS Project. - Working in team Analyzing and Designing DataBase systems which support Decision Support Systems by using Oracle 10g (Entity relationship, Classes, Tables). - Installing Oracle 10g and Developer 6i. Putting DataBase Systems in implementation - Export and import Database. - Helping and supporting End-Users to insert Data and use Forms and Reports. - Making PowerPoint presentations about Decision Support System tools (OLAP, Data Mining , Data Warehouse) and about Systems in the pre-implementation phase. - Putting schedule of preventative maintenance and support plan for all technical equipments. - Member of procurement and technical team for IT, communications, security services and equipments.

- Administrating, maintaining, and providing technical support of Network, Network Equipments (Switches, Hubs, - Leased Line Routers, ADSL Routers, Wireless Access Points and Cables), Servers, PCs and Laptops - Installing, troubleshooting and administering of the Operation Systems (Windows 2000, XP, 2003, Vista, 7). - Installing, configuring and upgrade PCs and Laptops software. - Perform preventative maintenance and support plan for all technical equipments. - Repair damaged PCs, laptops, servers, printers and scanners as appropriate. - Establishing and implementing Disaster plans for all systems and working on establishing an enterprise map for the IT infrastructure. - Provide technical support to the Emergency Response Team. - Answer, interpret, evaluate, and resolve users’ inquiries, queue promptly, log accurately, investigate all information from the user concerning problems, troubleshoot and diagnoses. - Act as a first point of contact for all incidents and ensure that all incidents are understood, logged, resolved and assigned to the appropriate queue for resolution. - Ensuring that response time to users is conducted in accordance with the related IT service level agreements. - Interpret the technical manuals in order to generate simple user procedures that will help reducing the daily workload. - Research for, evaluate and test used and new tools and software in order to improve work performance and decrease the time period of tasks and acceleration the implementation of new software deployments. - Perform technical support for VanSales System (the company's sales system which is based on wireless palms that maintains Database of the complete route of the sales from factory to end selling point). - Run IT assets inventory and update, as needed, for tracking purposes and managing stocks of assets. - Generate IT systems documentations as needed and check daily IT services performance forms.

- Administrating, maintaining, and providing technical support for Networks, Network Equipments (Switches, Hubs, and Cables) and PCs. - Installing and Troubleshooting Operation Systems and Applications. - Networks and PCs Maintenance Instructor.

Master in Business Administration, Master in Business Administration - Marketing

Bachelor in Electrical Engineering, Electronic Engineering